Cloud Applications Engineer

KSM Human Resources is looking for a

Cloud Applications Engineer

The client:
A leading international IT services company with a client base of international blue-chip companies across all industry sectors.

 

The candidate should have some operational experience and expertise spanning high availability systems in both lower and production environments and a firm grasp on automation and cloud architectures.

 

Day to day tasks:

  • Deploy, administer, monitor, and troubleshoot Unify solutions in cloud environments
  • Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of customers
  • Engage with Development, QA, and Product teams in bringing cases to resolution
  • Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
  • Be proactive in recognizing and handling uptime and performance challenges
  • Troubleshoot the system and provide root cause analysis
  • Troubleshoot performance and stability issues using a wide variety of tools.
  • Providing direct support to Cloud users
  • Ensure the highest level of uptime and Quality of Service (QoS) for our customers through operational excellence.
  • Work in a diverse and global team environment.
  • Cross-train with other global team members.
  • Follow change management processes during implementations.
  • Enforce consistency of monitoring, reporting, and alarming systems
  • Help drive process improvements for service management, including: outage/incident management, rollbacks and reporting
  • Ensure compliance with deployment and operations documentation
  • Provide on-call support outside of normal work hours/days

                                                                                           

Requirements:

  • University degree (BS/MS) in Computer Science, Electrical Engineering or equivalent experience
  • At least 1 year of experience in a Cloud support organization (e.x: level 2, Level 3)
  • Hands-on experience with multiple, diverse technologies and processing environments (including but not limited to system and network administration, 24/7 intervention on Internet and SaaS products)
  • Linux/Windows system administration in a complex data center environment
  • Experience with virtualization technologies such as VMWare
  • Good knowledge of WebRTC, SIP, MGCP protocols and standards
  • Troubleshooting skills that range from diagnosing hardware/software issues to large scale failures within a complex infrastructure
  • Experience with enterprise firewalling, network security principles, and general networking best practices
  • Experience in monitoring, metrics collection, and reporting using open source tools.
  • Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives.
  • Critical attention to detail, thoroughness and documentation
  • Fulfilled military service (Men candidates)
  • Customer facing profile with excellent Communication and Negotiation Skills
  • Fluency in English
  • Strong understanding of the Unified communications industry.
  • Willingness to work in a fast-paced environment
  • Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background

 

Good to have:

  • Master’s degree in Computer Science, Electrical Engineering or similar field
  • CCNA
  • ITIL certification
All applications will be treated as strictly confidential