Technical Support Engineer

KSM Human Resources is looking for a highly motivated

Technical Support Engineer (TSE)

 

The client:

A leading international IT services company with a client base of international blue-chip companies across all industry sectors.

 

The candidate will provide solution design, installation, commissioning, and technical support for highly complex Enterprise solutions of IDM CCS Unified Communications portfolio.

 

Candidate Profile:

  • Bachelor’s degree in Computer Science, Electrical Engineering, or Telecommunications
  • At least 3 years of experience in product support (e.x: level 2, Level 3) within a Telecom support organization
  • Customer facing profile with excellent Communication and Negotiation Skills
  • Very good analytical skills (Ability to analyze SW/HW issues, develop solutions and apply hot fixes)
  • Fluency in Engish
  • Problem Solving and ‘Can do’ attitude
  • Strong sense of responsibility
  • Ability to perform in a multi-tasking environment
  • Cultural awareness and intercultural experiences
  • Positive attitude, interpersonal skills, team building spirit
  • Ability to travel on short notice
  • Fulfilled military service (Men candidates)

 

Requirements: 

  • Good knowledge of SIP, MGCP, CSTA, SOAP, SNMP, H323, Q.931 protocols and standards
  • Strong understanding of the Unified communications industry.
  • Administrative knowledge of Linux/Unix Servers or Linux Certification (e.x: CLP)
  • Proven experience in networking and network infrastructure or CCNA certification
  • Experience in network troubleshooting tools (e.x: Ethereal, tcpdump, etc)
  • Knowledge of scripting languages (shell, perl) and databases
  • Very good Knowledge of VMWare enterprise products.

 

Good to have:

  • Master’s degree in Telecommunications or similar field
  • Proficient in German language
  • Cisco: CCDA
  • Microsoft: MCSA
  • ITIL certification

 

All applications will be treated as strictly confidential